Shipping policy

Standard orders are processed once credit card / financing authorization and verification have been obtained. Orders shipped via standard delivery will typically ship within 2-8 days of receiving credit card authorization.

Orders placed with Express Shipping Monday through Friday (excluding holidays) before 12:00PM EST ship the following business day, pending credit card authorization and verification.

Orders placed with Express Shipping Monday through Friday after 12:00 PM Noon EST, or on weekends and holidays, will ship on the following business day, pending credit card authorization and verification.

Orders placed with Express Shipping will not be delivered on Saturdays. For example, if an order is placed with Express Shipping on a Friday after 12:00 PM EST, it will be delivered the following Monday or next business day.

International orders Ship Via USPS or Asendia or APC Postal Logistic. Please note that the arrival times listed on the website apply to US shipping addresses only. Estimates of the international shipping delivery times can vary depending on country anywhere from 4-8 business days.

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient unless otherwise noted. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.

Customer is responsible for all purchased items from the point they leave the store. We insure all packages for their value and will help in the claim process but if for any reason the claim is rejected by UPS Capital or Shipping Provider we are not responsible for any loss. The claim process takes anywhere from 2-6 weeks to complete. One's the claim is approved we will proceed to replace lost item.

For additional questions or concerns please reach out via email consumerservice.alchemy@gmail.com or 437-684-3009