Return & Refund policy

ALL SALES ARE FINAL. If for any reason you are dissatisfied with your Online purchase, you may exchange or receive store credit for your item(s) within 3 days from the date of arrival of shipment. On certain cases if approved by store associate we may refund money with a 20% restocking fee applied. Any orders returned undeliverable or refused by recipient, will be subject to a $29.95 charge to be deducted from the total refund amount.

If for any reason your delivered item has any defects you can get in touch with us and we will accordingly arrange return of product, so we can fix it for you and ship it back.

You can always contact us for any return question at consumerservice.alchemy@gmail.com.

Return process
Alchemy Quality Assurance department reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full store credit for the cost of the item excluding shipping, handling and insurance charges. If money-back is requested a 20% restocking fee will be applied. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. Credits will be issued using a store gift card.

!DO NOT SEND BACK ANY ORDERS WITHOUT FIRST RECEIVING! Return Merchandise Authorization Number (RMA) FROM US. We will not be liable for any lost jewelry sent back without authorization. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

30-Day Quality Assurance Guarantee
Alchemy is proud to offer a 30-day quality assurance guarantee. During this period, we will provide complimentary services for any product issues that aren't a result of intentional damage. Customers will initially cover the return shipping costs. However, once Alchemy receives the item, we will reimburse the full amount in the form of a gift card.

Exceptions / non-returnable items
We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear or a 20% restocking fee will be deduced from store credit or refund. On Special Orders such as items with engraving and special ring sizes, custom chain measurements, and custom pendants a 20% restocking fee will be applied regardless of condition of item. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at consumerservice.alchemy@gmail.com